❓ Help & Support Core

Ans: Payment verification may take up to 4 hours. In rare cases, it may take up to 2 working days.

Ans: The tournament link will be shared in the WhatsApp group after your payment is verified.

Ans: Registrations with invalid UTRs will not be approved.

Ans: No. Please contact support if any correction is required.

Ans: Yes. Important tournament updates and links are shared in the WhatsApp group.

Ans: Contact support and share your payment screenshot and UTR.

Ans: Entry fees are generally non-refundable unless the tournament is cancelled by the organizers.

Ans: Yes. Players from all states of India are welcome.

Ans: All tournaments are conducted on Lichess.

Ans: Yes. A valid Lichess username is mandatory for registration.

Ans: Yes. You may register for any available tournament.

Ans: Late joining is allowed, but missed rounds cannot be replayed.

Ans: Yes. Fair Play policies are strictly enforced.

Ans: Any player found violating Fair Play rules will be disqualified from the tournament. The affected player(s) will receive appropriate point adjustments or refunds where applicable. If multiple cheaters are detected and the final standings are significantly affected, the organizers may conduct an additional 5-round Tie-Break event (2+0 time control) for the top contenders to determine the final winner fairly.

Ans: Prize money will be sent directly to the winner's UPI account or bank account.

Ans: Prize money is usually distributed within 24 hours after Fair Play verification and the finalization of tournament results.

Ans: 👑 Premium Members enjoy free entry to all Thursday Night tournaments for 1 year.

Ans: Use the Contact Support button available on the website.